What after-sales services does iSolfan provide?

iSolfan provides comprehensive after-sales services, including product maintenance, technical support, warranty claims, and troubleshooting assistance. Customers can contact our support team via official channels for prompt solutions.

How long is the warranty period for iSolfan products?

The standard warranty period for iSolfan products is 12 months from the date of purchase. Extended warranty options may be available for specific products upon request.

What is the return policy for defective products?

If a product is found to be defective upon receipt, customers may request a replacement or refund within 7 days of delivery, provided the issue is reported with supporting evidence (e.g., photos, videos).

How does iSolfan ensure product quality?

iSolfan adheres to strict quality control standards, including multi-stage testing, certifications (e.g., CE, FCC), and compliance with international industry norms. Our products undergo rigorous inspections before shipment.

Does iSolfan offer customization services for products?

Yes, iSolfan provides tailored solutions for bulk orders or specific client needs, including software modifications, hardware upgrades, and branding customization. Contact our sales team for detailed quotes.

What factors influence the pricing of iSolfan products?

Product pricing is influenced by factors such as raw material costs, production complexity, technology features, and market demand. iSolfan strives to offer competitive pricing while maintaining high quality.

Are there discounts for bulk purchases?

Yes, iSolfan provides tiered pricing for bulk orders. The discount rate increases with order quantity. Contact our sales representatives for a customized quote.

What payment methods does iSolfan accept?

iSolfan accepts bank transfers, credit/debit cards (via secure gateways), and major e-payment platforms (e.g., PayPal, Alipay). For international clients, we also support T/T payments.

How can customers track their orders?

Once an order is confirmed, customers receive a tracking number via email. They can use this number to check real-time delivery updates on our website or through our logistics partner’s platform.

Does iSolfan offer free samples for testing?

iSolfan may offer free samples to qualified business partners or for specific promotional campaigns. Customers are advised to inquire with the sales department, as sample availability depends on product type and stock levels.